FAQ / HELP

Which tag size would you recommend for small pets?
The smallest tag I have available is the 1.00" small round tag. Perfect for cats and small dogs. Some pet owners get the square, oval, standard round or bone shaped tags for their small pets as well. For help choosing the appropriate size please refer to the tag sizing chart (Click here)
What is the best type of photo to upload for the character tags?
A front-facing photo of your pet is ideal. Please refer to our photo upload requirements. (Click here)
How long will it take for me to receive my tag?
Typically it takes about 3-5 business days for us to create your tag. You can expect your order 3-5 business days after shipment.
Can I request a custom design or phrase?
You can contact me regarding any special requests.
Do you ever have coupon discount deals?
Yes! Check out our limited-time offers on our blog or Facebook page. You can also join our mailing list to keep up to date with our latest deals.
Do you have gift certificates?
Yes! Send us a request for the amount you wish to purchase and we will send you a digital gift certificate. If you would prefer to have the gift certificate mailed to you, that could be arranged as well.
Do you ship internationally?
Yes!
What's your Return / Exchange policy?
SInce our tags are hand-crafted and take a great deal of time to create, we don't accept returns for refunds. If we make a typo mistake (i.e. pet's name, phone number, address) we would be happy to exchange the tag for a replacement. Retail displays and gift cards are non-refundable.
Do you offer wholesale or retail programs?
Yes, please visit the WHOLESALE AND RETAIL DISPLAY page for more info - (Click here)