TERMS and Conditions

Copyright and Trademark Notice
All materials appearing on this site, including pet tags, site design, logos, graphics, icons, and images, are the sole property of AW PAWS. Copyright © 2015, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping or placing an order and for no other purpose. **** No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
Shipping Policy
Typically it takes about 3-5 business days for us to create your tag. You can expect your order 3-5 after shipment. After your order is shipped we will email you a tracking number.
Return / Exchange
SInce our tags are hand-crafted and take a great deal of time to create, we don't accept returns for refunds. If we make a typo mistake (i.e. pet's name, phone number, address) we would be happy to exchange the tag for a replacement. Retail displays and gift cards are non-refundable.
Multiple Product Orders
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available. If you would like us to hold your order until a product becomes re-available, please let us know.
Credit Cards
We accept the following credit cards: Visa, MasterCard, American Express and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.
Privacy & Subscriptions
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the AW PAWS site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the AW PAWS site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.